IT Support Services

We offer the full range of IT support services whatever the size and nature of your business.

IT Support

Fixed Fee Contracts and Unlimited Support

Our IT support gives you everything you need to optimise your business and be cost effective when it comes to IT and resources.

Unlimited access to support means you can be secure in the knowledge if you hit a problem, we can quickly step in to resolve it, freeing you to get on with your core business.

As your partner in IT, we offer the following services as standard:

  • Remote support service and helpdesk
  • On-site engineer support
  • 24/7 disaster recovery services
  • Regular systems monitoring
  • Back-up checks
  • Software patch updates
  • Complete network security checks and support
  • Regular reporting and analysis
  • Biannual backup/recovery tests

In addition to this we help you to plan and budget your networks and support services so you are always in control of costs.

Software

We research and advise on software requirement tailored to your specification, saving you and your business both time and money.

As a Microsoft Certified Professional and Microsoft Certified Systems Engineer, you can trust Outsourced technical Solutions to have in-depth knowledge of all Microsoft products and how they can be best applied to your business, whatever its size.

We also offer complete training packages to all our customers and their staff so that everyone is able to utilise hardware and software systems effectively and efficiently.

We offer the best, up-to-date advice, supply and installation of all software to make your business systems work for you.

Call us today if you are considering up-dating your current software for a no-obligation quote.

Hardware

What is the best hardware for you and your company?

Outsourced Technical Solutions provide you with all the answers you need to make your business run smoothly.
We plan, supply and install hardware and software, ensuring all your requirements are met.

We can pre-configure hardware before we despatch it to you to keep your downtime to a minimum.
Don’t leave it to chance – any IT downtime is very costly to a business. We will install, test and run your systems ensuring any snags are dealt with, and with managed IT support, we are only a phone call away if you are unsure about anything.

Our consultancy service will help you to plan the best IT solutions for your business, including remote hardware and remote access protocols.

Consultancy

If you are uncertain about any aspect of IT for your business now or in the future, call us for a free no-obligation consultation.

  • We advise on all aspects of IT for business:
  • The best hardware and software options for your business
  • Security measures
  • Disaster recovery
  • Cost and benefit analysis reports
  • Software demonstrations
  • Network infrastructure advice

We also offer a FREE IT Review, also without obligation. We review your existing IT network and advise on where it can be improved on and offer suggestions on how you can develop your systems in the future to be as cost-effective as possible, as well as being efficient and secure.

To book your free IT consultation, please fill out the contact form on the right, or why not call us on 0161 491 2072

Security

Your data and internet security is of vital importance, and the threats are developing all the time, so your security measures need to develop at the same rate in order to keep your business secure.

Business data is constantly under threat from Malware, Hackers and Spam. These threats are becoming more and more sophisticated, so it pays to have a team of experts behind you dedicated to keeping your business data secure.
Outsourced Technical Solutions can be called upon if you are suddenly the victim of internet security threats, and will respond quickly to your call.

As part of our managed IT services, we cover all your business IT security issues with regular monitoring and assessment and advise on the best security solutions for your business.

  • We advise on, supply and install
  • Internet and Intranet security, firewall and spam filters
  • Network security and password protected data files
  • Remote device security
  • Remote access security for joining central networks

Contact us today to keep all your business data secure at a fraction of the cost of reacting to a breach.

Cabling

Outsourced Technical Solutions take care of all your cabling needs, ensuring that you have the most efficient cabling systems throughout your business.

We supply cabling for CAT5, CAT5e, CAT6, co-axial and fibre optics. We test, troubleshoot and fault/damage repair any cabling for:

  • Intercom and PA systems
  • IP Cameras
  • Telephony
  • Power supplies
  • Power and server racks

If you have any queries about the cabling in your business, please call us today.

Recovery

Your business is at risk if you do not back-up your data effectively.

Outsourced Technical Solutions offer complete regulatory back-up and Disaster recovery services.
We offer on-site, off-site or a combination of both, depending on your business requirements. Our back-up and recovery services suit any type of business and ensure that should a disaster does occur, all your business data, including confidential records, are not lost.

Second Line Support

Do you have someone in your business that looks after all your IT?
At Outsourced Technical Solutions we often find that in-house IT departments are well served by our second-line support services and additional expertise.

We provide additional IT services such as:

  • Expertise in specialised areas
  • Technical issue back-up
  • Additional manpower
  • Cover during absence


Training

Outsourced Technical Solutions – helping you to be an expert.

After we work with you updating or installing infrastructure, hardware, software and security, what we will not do is leave you to it!

We will train you and your employees in whatever software and hardware we have tailored for you. This means that you are not left to figure it out for yourself.

Our training programmes are designed to put you firmly in the driving seat in the most time-effective way possible, giving everyone an overview and a knowledge of the most efficient usability of the systems we have installed.

As part of our managed IT services, we are always at the end of the phone to answer queries, trouble-shoot or offer training refresher courses.

Need IT Support Services? Call us or drop us a line via the quick contact form on this page.